Yes! All the products your purchase for your HomeLink system comes with a one-year manufacturer's warranty.

Contact our Customer Care team to speak with one of our experts. They can be reached at the Contact Us page or the information below.

Absolutely not. Data privacy and security are a core part of your HomeLink Smart Home. What happens in your home stays in your home. Your data is never sold for advertising revenue, and we go to great lengths to ensure it's securely protected. This includes what you purchase from us, your passwords, and all the activity in your home.

We go to great lengths to ensure everything that happens in your home stays in your home. Every wireless signal sent within the home is encrypted using a minimum of 128-bit AES encryption, and all signals entering and leaving the home use banking-grade encryption. The security of your data (and home) is our top priority.

The price of a system typically depends on the size of your home and the system and services you need. Typically, you'll pay some upfront, then a monthly service fee. It's like owning a cellphone, with the same advantage of spreading out the cost of your new technology.

In a single installation, you can upgrade your home with locks, lights, intelligent video cameras, and thermostats. We will work with you to determine what works best for your home, lifestyle, and budget.

Many HomeLink customers report savings of up to 20% on their homeowner’s insurance. Our Customer Care team can generate an Insurance Certificate for your home, showing that your system is professionally monitored. Contact your insurance provider to see what benefits you could receive by installing a smarter home security system.

It's Easy! Login to your account under “Manage My Account” and update your information under “Card Management”.

The Smart Touchscreen Panel is built with multiple wireless radios and a dedicated 4G LTE cellular module for dual-path communication (Wi-Fi and LTE). Every Smart product, camera, and Sensor uses encrypted wireless signals (Wi-Fi, Z-Wave, S-Line) to communicate with each other, through your Touchscreen Panel and throughout the home.

Simply log in to your HomeLink account on your mobile app or through “Control My Home”. Once in, you can update the names of every piece of equipment using “Manage Devices”.

During your activation call, we will also walk you through naming all the equipment throughout your home.

It's Easy! Call us or log in using “Manage My Account” and browse all the available products. Add whichever products you like to your cart and proceed with checking out.

Note: If you add a product that's in a different Monthly Plan (E.g., A Wi-Fi Indoor Camera on the 'Smart Home Plan' and you are currently on the 'Control Plan'), your plan and the monthly cost will automatically upgrade to the new one the following month. We take care of everything behind the scenes to make it a seamless experience.

Unlike a traditional alarm system that only alerts you if the alarm goes off, HomeLink constantly monitors the activity of all the devices in your home 24/7, whether your system is armed or not. This means your system can be incredibly useful for emergency and non-emergency situations.

All the signals from the security system are sent over a dedicated, encrypted 4G LTE cellular connection for fast and reliable communication. If your service plan includes professional monitoring, in an emergency, that signal is sent to our Professional Monitoring Station, staffed 24/7 by licensed professional monitoring personnel. The trained staff members receive these real-time alarm signals from the system and can immediately dispatch the proper emergency personnel directly to your home.

Every other event is recorded in an easy-to-understand activity history (video of a person detected, door opening/closing, a light turned on). You can create customized notifications, automations, and rules based on what you have. For example, you can turn the lights on automatically after sunset if you open the front door!

As many as you would like! Whenever a door or window is opened, if a medicine or liquor cabinet is opened, when someone locks the door, or even adjusts the thermostat. Depending on your preference, these can be sent to you as a push notification, text message, or email.

Some notifications, such as system arming, low batteries, and loss of system communication, will be set up for you by default—our support team will be happy to help you customize these notifications.

Yes. Your panel can support up to 242 user codes to handle all your household members and whoever else you decide should have access to your home (relatives, visiting friends, etc.) Each designated user will be able to arm and disarm the system or unlock the door with their individual code, and you can set specific permissions for each user - for example, their code will only work during a certain period of the day when you know they will be there.

Download the Android and iOS (iPhone, iPad, and Apple Watch) mobile apps here:

iOS
Android

Alarm system permit laws vary greatly between towns and jurisdictions, so we recommend you check with your local municipality to determine whether any licenses or permits are required.

Permitting happens after installation, so once you've received your permit, please send your permit number and any other relevant information to support@homelinksmarthome.com or call our customer care team.

If you experience a false alarm at your location, please call our professional monitoring station at (800) 932-3822. We'll verify your identity with your verbal passcode and then work quickly to cancel any emergency services dispatched.

You can also cancel an alarm directly in your mobile app.

While we hope that never happens, your system has a built-in “Duress Code” feature for such situations. Please contact our customer care team for more information or to set up a code.

'Arm Stay' is the arming mode you will use when staying at home (during the day, at night). It arms the perimeter, including your Door/Windows and Glass Break Detectors

'Arm Away' is the arming mode you use whenever you leave home and no one is there. This includes your Motion Sensors, along with the rest of your devices.

Yes! Check out the Works With HomeLink page to see some of the brands and products HomeLink works with. We constantly update compatible products, so contact us for a current list.

Your system is almost entirely wireless, communicating through encrypted wireless signals at home (Wi-Fi, Z-Wave, S-Line, among others) and to our secure servers over Wi-Fi and 4G LTE. No wires or holes in your home, no wires to cut or disable, and no landline necessary.

Certain products (Smart Touchscreen Panel, Wi-Fi Cameras) require a dedicated 110v Standard Outlet for power, but all data is transmitted wirelessly.

Several factors play into how long your batteries will last. These include, for example, the outdoor temperature and frequency of use (remotely and in-person). Typically, batteries will last anywhere from 6 months to 1 year.

You will be notified months in advance when the battery power gets low

Not every smart door lock is keyless. HomeLink works with keyed and keyless smart door locks from various companies, depending on what you're interested in.

Garage door controllers connect by Wi-Fi or Z-Wave, allowing you to control your garage door using the mobile app, website, or at home.

You need a working and installed garage door opener to control your garage door with HomeLink Smart Home Solutions. Many new garage door openers come equipped with smart features and can connect to your system.

Your system is almost entirely wireless, communicating through encrypted wireless signals at home (Wi-Fi, Z-Wave, S-Line, among others) and to our secure servers over Wi-Fi and 4G LTE. No wires or holes in your home, no wires to cut or disable, and no landline necessary.

Certain products (Smart Touchscreen Panel, Wi-Fi Cameras) require a dedicated 110v Standard Outlet for power, but all data is transmitted wirelessly.

You absolutely can. After moving it, we recommend you call our Customer Care team to ensure everything is still working as it should with the wireless mesh network.

Turning on and off your lights is easy using the mobile app. Once smart lighting is installed in your home, navigate to the “Lights” section. Once there, you can tap the lightbulb next to the light you want to be turned on or off. A scroll bar will let you set your exact dimming level if the light has dimming capabilities.

It all depends on the model of the smart thermostat that you have set up in your home. If your home has a C-wire (common wire) connected to the thermostat, batteries would only be used in the event of a power outage at home.

Please visit the product page for the piece of equipment. The type and number of batteries required for each individual product will be shown in the Details section.

Pets that are under 40 lbs will not trigger your motion sensors. To avoid false alarms triggered by larger pets, we suggest you follow the recommendations provided with your setup instructions to best avoid any false alarms when you are not home.

Please visit the product page for the piece of equipment. The type and number of batteries required for each individual product will be shown in the Details section.

It can! By default, the chime will be turned on for your door and window sensors, making a noise and announcing which door or window has been opened. A Customer Care team member can help you change this setting for each sensor.

Burning toast happens to the best of us. You can cancel a false alarm within the mobile app or call our professional monitoring station at (800) 932-3822. We'll verify your identity with your verbal passcode and then work quickly to cancel any emergency services dispatched.

They are! All the life safety sensors are monitored 24/7/365 and can trigger an alarm even when your system is disarmed.

Your HomeLink System works with indoor and outdoor, wired and Wi-Fi, and fixed video cameras, all of which can send live video and recorded clips to your phone. You'll benefit from intelligent clip capture, instant video alerts, anytime mobile access, and real-time streaming. With the newest camera features like 1080p HD quality recording, automatic people/animal/vehicle detection, and night vision, you'll have better visibility into your home.

There are two types of limits to saved video clips: online storage and monthly clip limits. If you reach your online storage limit, we will automatically delete older clips to make room. If you reach your monthly clip limit, we'll pause your non-alarm recording rules for the rest of the month.

The number of clips you have depends on your HomeLink service plan, typically starting around 3,000 clips a month. Talk to one of the HomeLink experts to learn more by contacting us.

All our cameras connect to the internet using your 2.4ghz or 5ghz Wi-Fi network. This is the same way you connect other devices throughout the home. Certain cameras can be wired using ethernet connections directly to your router.

They can! Video analytics allows you to get smarter video alerts on what matters most. For example, it can tell when a person enters the yard at night (but not an animal), or, when a car pulls into the driveway, not when one drives down the street. You can customize recording rules for each camera to tailor it to your home's needs.

Yes, both the Indoor and Outdoor HDR Cameras have the capability to save video footage locally on a MicroSD card when inserted into the camera. This allows you to record 24/7 footage even in the event of an internet outage. Using onboard recording, you can still upload clips to secure cloud storage.